Refund and Return Policy

Effective Date: [15/11/2024]

Thank you for choosing Digibeen for your [services offered]. We strive to provide the highest quality services and customer satisfaction. However, if you are not completely satisfied with our services, we offer the following Refund and Return Policy to address any concerns.

Please read this policy carefully before making a purchase or using our services.

1. General Overview

This Refund and Return Policy applies to all services provided by Digibeen, including but not limited to:

• Banking Services
• CSC Services
• Digital Services
• GST Services
• Insurance Services
• Loan Services
• RTO Services
• Printing Services
• Other Services

Due to the nature of our services, most of them are non-refundable or non-returnable once they have been processed or delivered. However, we recognize that exceptions may be necessary in certain situations, which we outline below.

2. Refunds for Digital and Financial Services

• Digital Services (e.g., website development, IT consulting, etc.): Once digital services have been rendered, completed, or partially delivered (such as a website that has been partially developed or content that has been created), refunds will not be issued. If you are dissatisfied with the service provided, we encourage you to contact us so that we can attempt to resolve the issue.
• Banking Services, Loan Services, and Financial Services: Since these services typically involve third-party processing or approvals (e.g., loans, financial consultations), once a service has been initiated, such as loan applications, financial advice, or payment processing, it cannot be refunded. If there is an issue with the service or a mistake on our part, please contact us, and we will work with you to address the issue.
• GST and Insurance Services: Refunds are not available for completed transactions such as filings, registrations, or consultations. However, if you believe there was an error in processing your GST or insurance application, please contact us within [X] days, and we will review your case.

3. Refunds for Physical Services (Printing, RTO, CSC)

• Printing Services: We accept returns or requests for refunds on printing services only if the product is damaged, defective, or printed incorrectly due to an error on our part. If you are dissatisfied with the print quality or any other aspect of the service, please notify us within [X] days of receiving the product. We will review the issue and either issue a refund or provide a replacement based on the nature of the problem.
• RTO Services: Refunds are not typically issued for RTO-related services once the application process has begun or completed. However, if an error was made in processing your vehicle registration or license application due to our fault, please contact us within [X] days for a resolution.
• CSC Services: If you have used our Common Service Center for government-related services or utility payments, refunds are not typically provided once the transaction has been completed. In case of errors or failed transactions, please reach out to us within [X] days so we can assist you in resolving the issue.

4. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• You must request a refund within [X] days of the service being completed or the product being delivered.
• You must provide a valid reason for the refund request (e.g., defective product, error in processing).
• For digital and financial services, any issues or dissatisfaction with the service must be communicated to us as soon as possible after noticing the problem.

5. Non-Refundable Services

The following services are non-refundable:

• Digital content or software once delivered or downloaded.
• Fees for government services or third-party processing (e.g., taxes, loans, insurance policies, RTO services, etc.).
• Customized services such as website designs, printed materials, and any other bespoke solutions.
• Services that have been initiated or completed with your consent (e.g., loan approvals, banking transactions, tax filings).

6. How to Request a Refund

To initiate a refund request, please follow the steps below:

1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number].
2. Provide Details: Include details such as your order number, the service you purchased, the date of purchase, and the reason for your request.
3. Review Process: Our team will review your request and respond within [X] business days. If your refund is approved, we will process it according to the payment method used.

7. Partial Refunds

In certain cases, we may offer a partial refund if only a portion of the service or product has been delivered or used. For example, if part of a project or consultation was completed, we may refund the unused portion.

8. Refund Processing Time

Refunds (if approved) will be processed within [X] business days from the approval date. The refund will be issued through the original payment method, and you may receive the funds within [X] days, depending on your payment provider.

9. Cancellation Policy

You may cancel certain services before they are initiated. However, cancellations must be made at least [X] hours/days before the service begins. If cancellation occurs after the service has been initiated, it may not be eligible for a refund. Specific cancellation terms may apply to different services.

10. Force Majeure

We will not be held liable for any delay or failure in fulfilling a refund or return request if the delay is caused by circumstances beyond our control, including but not limited to natural disasters, technical issues, strikes, or other events of force majeure.

11. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact us:

Digibeen
[Dahugutu Khunti Jharkhand India 835210]
Digibeens@gmail.Com
+91 879 795 9491